Frequently Asked Questions

WHAT IS SIDE DOOR?  

SideDoor is our shop partner. They are a third party service that fulfills and manages all orders placed through our shop. SideDoor was founded to provide independent interior designers with a platform to curate product and share it with their followers and clients. We love working with SideDoor and frequently partner with them on our client projects.

DO YOU PRICE MATCH? 

 All pricing in our shop and through SideDoor is set at IMAP (Internet Minimum Available Pricing). Manufacturers set IMAP for online retailers as a condition of offering their product for sale. If you see a lower price on a product on another site, then you should be cautious when ordering from that vendor. Pricing through our shop and SideDoor includes shipping to your front door. Please keep this in mind when comparison shopping by price.

DO YOU OFFER CUSTOMIZATION? 

 At this time, products are only offered as shown. 

WHAT HAPPENDS AFTER AN ORDER IS PLACED?  

After you place your order, you will receive an e-mail confirmation from SideDoor immediately. This e-mail confirmation contains all of your order details and also a direct link to SideDoor’s Orders Team for any support you may need or want.

In addition, you will be notified when products are processed and shipped. You will have access to live support. SideDoor also offers White Glove Delivery as an add-on for every order, enabling you to receive top-shelf service from beginning to end.

With the confirmation receipt that is sent, it could not be easier for you to contact SideDoor regarding deliveries. If damages occur, the Order Team swoops right in and handles everything between the vendor, shipping company, etc.

RETURNS 

 All sales through SideDoor are final. Items ship to directly to you from the manufacturer. SideDoor does not allow returns unless the product is damaged in transit. All items must be inspected immediately upon arrival. Do not discard any boxes and take photographs of all packaging and any damaged product. Contact SideDoor with 24 hours of delivery to begin the return proecess. 

DAMAGED PRODUCT 

 SideDoor looks after all damage claims, however, they need to know about the issue as soon as possible (within 24 hours of delivery). Items shipped to you must be inspected upon delivery for SideDoor to make a claim with the shipper or manufacturer. SideDoor will arrange repair or replacement of the item as required if it is damaged in transit. 

HOW TO CHECK ON AN ORDER 

 For all order management and inquiries, please contact SideDoor directly at info@onsidedoor.com.